Refund policy

RETURNS

To be eligible for a return, your item must be unused; in its original, un-opened packaging; in the same condition you received it.

Non-returnable items:

• Coffee products
• Gift cards
• Downloadable / digital products
• Items damaged from use, regular wear and tear and / or inappropriate use

Our policy for perishable goods, such as coffee (including, but not limited to, drip bags, steeped bags, roasted coffee beans, coffee beverages, etc), is: the product is not eligible for a refund. Unfortunately, we cannot offer a refund or exchange on coffee products.

Our policy lasts 30 days for non-perishable items (anything except coffee). If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Please read below to check if your non-perishable good can be returned. To complete a return, we require a receipt or proof of purchase.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card issuer, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is available.

If you have done all of this and still have not received your refund, please contact us at store@oceanmindcoffee.com

SALE ITEMS (IF APPLICABLE)

Only eligible, regular-priced items may be refunded. Our policy is sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We replace items only if they are defective. If you need to exchange it for the same item, send us an email at store@oceanmindcoffee.com Upon receiving a confirmation email advising we will consider your exchange, you can send your item to:

Ocean Mind Coffee Co., PO Box 170, Avoca Beach NSW 2251 AUSTRALIA

Depending on your location, the time it may take for your exchanged product to reach you may vary.

SHIPPING RETURNED / EXCHANGED ITEMS

If you wish to return a product eligible for refund or exchange, send us an email at store@oceanmindcoffee.com Upon receiving a confirmation email advising we will consider your return or exchange, you can send your item to:

Ocean Mind Coffee Co., PO Box 170, Avoca Beach NSW 2251 AUSTRALIA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over AU$75 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee we will receive your returned item.